Email CV: Internships 2018 at SABS

The South African Bureau of Standards (SABS) is looking to hire 2 Credit Controller Interns at its Head Officein Pretoria. The purpose of the roles is to develop graduates on how to ensure the optimization of a corporate collections ledger, and to provide excellent customer service to the corporate customers of the SABS.

Working for the SABS opens your mind to the world around you. Everywhere you turn, you’ll find our work being used by thousands of people, consciously or subconsciously, in their everyday home and business lives.

Responsibilities

1. Conduct monthly collections pertaining to a personal customer portfolio

• Ensure collections of outstanding debt from the SABS customer base pertaining to a ledger of R10m+ consisting of a maximum of 1100 customers.
• Ensure customers consistently contacted via written and verbal communication by achieving a minimum of an average of 25-35 accounts dealt with per day (i.e. ensuring high levels of ledger coverage)
• Ensure all pre-legal accounts have been contacted consistently
• Ensure workload is prioritized in such a manner that the probability of meeting personal departmental collections targets is maximized.

2. Data administration

• Contribute to the compilation of monthly reports by providing information on account status.
• Must have excellent personal data administration skills as all correspondence to and from customers’ needs to be archived for possible later retrieval.

3. Deliver excellent internal / external customer service

• Ensure that all customers billing queries, disputes, complaints are resolved as a matter of priority.
• Ensure all customers receive excellent customer’s service by ensuring any requests received by them for payment documentation such as invoices and statements are prioritized.
• Ensure excellent internal customer service by ensuring all requests from business units for information are dealt with on a timely basis. Optimize performance within the team
• Participate in the team as a productive team member by ensuring personal collections targets are met.
• Ensure excellent teamwork by contributing to others workload in their absence by displaying a high

Requirements

• B. Degree or National Diploma in Accounting or Finance
• Excellent English writing skills
• Computer literacy (MS office suite)