Nedbank is seeking over 20 Sales Consultants to optimise opportunities to achieve sales and client services objectives aligned with the Financial objectives of the Business
Table of Contents
Essential Qualifications:
Grade 12
Preferred Qualifications:
National Diploma in Banking/ Financial/Marketing
Certifications:
FAIS certification / registration mandatory
Key Performance Areas:
Identify and obtain required knowledge, tools and systems equipping self to provide trusted financial advice and build trusting relationships.
Improve customer service experience by responding to issues raised through customer feedback and displaying desired behaviours accordingly.
Provide world class service to internal and external clients by engaging, listening, understanding the client’s needs, delivering on requirements within process and procedures; and providing feedback to clients to meet their needs.
Ensure knowledge of and adherence to stakeholder service level agreements (SLA) when interaction with relevant stakeholders is required.
Ensure complaints are resolved or escalated within SLA to build relationships, trust and achieve sales and service objectives.
Arranging required consumer education initiatives to educate clients on products / services offerings and build relationships.
Ensure that customers needs are explored and understood by conducting needs analysis, while engaging the client to ensure all client’s needs are met and recommendations made regarding further relevant Nedbank offerings to retain and grow clients.
Educate and guide clients in terms of after sales servicing and maintenance on products sold, in anticipation of future needs to increase client satisfaction and efficiencies.
Take ownership of all queries, complaints, issues and compliments raised and referred and ensure resolution and service by the relevant party.
Job Related Experience:
- Selling financial products
- Sharing information in different ways to increase others’ understanding
- Working in a team
- Working with customers to solve customer problems
- Conducting a needs analysis
- 1 – 2 years sales experience
- Building and maintaining effective relationships with internal and external customers and vendors
- Conducting gap analysis
- Creating a sales plans
How To Apply
Click Here to Apply at NEDBANK ONLINE