If you’re a new Uber driver, you may be wondering what you can do to make your passengers happy and ensure that they leave a good review. In this article, we’ll give you some tips on how to impress your passengers from the moment they get in the car, to providing them with a great experience that will make them want to leave a good review (and maybe even a tip). We’ll also share some advice on what times of day are best to drive, and more!
Table of Contents
Get familiar with the app
Before you start picking up passengers, it’s important that you familiarize yourself with the Uber app and how it works. This way, you’ll know exactly how to use the features and will be able to answer any questions your passengers may have about them.
Also, make sure to wear a Bluetooth earpiece while driving passengers around. This way you’ll be able to follow directions from the GPS without your passenger having to hear every turn of the way.
Make sure your car is clean
No one wants to get into a dirty car, so make sure to give yours a good cleaning before you start driving. This includes vacuuming the floors, wiping down the surfaces, and making sure there’s no garbage in the car.
Your passengers will judge your service by the appearance of your car whether they realize it or not, so give yourself the best chance at a good review by keeping your ride spotless.
Be on time
One of the most important things for Uber drivers is to be on time. If you’re late to pick up your passenger, they may cancel their ride or leave you a bad review.
To avoid this, make sure you allow yourself enough time to get to your passenger’s location, especially if you’re unfamiliar with the area. So it’s important to have a sense of urgency every time you get a new ride.
Gauge the conversation
When your passengers get in the car, greet them by their first name and take a moment to introduce yourself. Don’t jump into asking them how their day is going, but be friendly and try to make small talk. This may help put them at ease and make them feel more comfortable during the ride.
If they’re not in the mood for small talk, that’s okay —don’t push it. Just let them know that you’re happy to chat or answer any questions they may have about Uber or the area. Sometimes the best Uber drivers are the silent ones!
Know the ins and outs of insurance
Accidents happen, and as an Uber driver, you need to know what your insurance covers. Make sure you understand your personal auto insurance policy and the Uber insurance policy so that you’re clear on what is covered in the event of an accident.
This way, you can avoid any surprises down the road. If you’re ever in the Los Angeles area and are involved in a ride-sharing accident, make sure to contact JT Legal Group —the local experts in handling ride-sharing accident claims.
Stay close to the city center
If you’re driving in a big city, it’s best to stay close to the center of town. This is where most of the passengers will be located, and it’ll be easier to get from one fare to the next. Plus, if you’re familiar with the area, you can avoid getting lost which will only add to your stress levels.
Even if you get a single long ride that takes you out of the city, the time and gas may not be worth missing out on multiple rides within the city.
Utilize Uber’s surge pricing
Surge pricing is when Uber rates increase due to high demand in a certain area. As an Uber driver, this is your chance to make some extra money. Keep an eye on the app for areas with surge pricing and head there if you can. Generally, Uber’s surge hours are 7-9AM, and 4-6PM. Set yourself up for success by driving during these hours.
By following these tips, you’ll be on your way to becoming a successful Uber driver in no time. Just remember to be familiar with the app, keep your car clean, be on time, and take advantage of surge pricing. Good luck!