Coca-Cola Learnership Programme 2018

Location:  Sandton

Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education

Grade 12 (Matric)

Skills and Knowledge

• Good communication skill
• Proficiency in English and a second language
• Maths Literacy is a pre-requisite to be shortlisted.

Key Performance Areas:

• Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
• Direct clients to the correct destination (department/person) through correct screening/questioning techniques
• Provides accurate information (including promotion information, functions, facilities, etc) to guests
• Answers guest queries accurately
• Interacts with the guest and provides service to resolve their individual queries
• Delivers prompt service upon the first contact
• Identifies and resolves potential service issues the first time around
• Downtime on communication services is corrected

How To Apply

Apply Online for the Sun International: Call Centre Learnership Programme 2019

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