Traineeship Opportunity at Business Connection

PURPOSE OF THE JOB

• To provide experiential work based learning for the intern

CONTEXT

• Sound knowledge of systems and procedures relevant to his/her job
• Able to work well under pressure
• Awareness of the company’s policies and procedures

ROLES

• To gain work based experience
• To attend training and development programmes as booked
• To complete tasks given
• To shadow their mentors

CUSTOM DEFINED ROLES

Identify Opportunities, Produce leads and Book Appointments for Line Manager with the emphasis on high Quality Leads

• Cold Calling to existing and prospective customers, but making sure to use consultative selling approach
• Develop creative pitches and propositions aimed at specific industry sectors
• Proactively follow up leads generated from canvassing.
• Use of initiative to identify and follow up opportunities with companies who are not already on the database
• Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
• Work closely with the line manager and marketing team to achieve sales objectives
• Attend weekly meetings with the Line Manager to update information and discuss any issues
• Liaise effectively with all departments within Netcampus to ensure customer requirements are met
• Contribute to the team performance by sharing and implementing Best Practise Ideas

Perform Various Office Administration Duties

• Create and send quote to client
• Receive signed request from client and PO
• Request PO from suppliers
• Create cost sheet with training pack and obtain sign-off
• Filing and document retention
• Submit weekly report to line manager

Support the Drive Towards Customer Service Excellence

• Ensure a professional approach is practiced during all interaction with any internal and external clients
• Ensure any risks and / or issues are addressed timeously or escalated to the Line Manager
• Apply attention to detail in all communication and reports to ensure accuracy of information and a professional delivery of service
• Sets and achieves high standards of excellence and on-going improvement of tasks based on determination and self-discipline

Organise Work

• Plan daily tasks
• Effectively utilise time on various activities
• Arrange activities in order of priority

Manage Self

• Plan outputs and deliverables in accordance with the outcomes and deadlines provided
• Execute outputs in accordance with requirements
• Document actions as required to reflect time utilisation and outputs delivered (accurate timesheets)
• Provide support to the team as required
• Plan and execute personal development in collaboration with management
• Actively participate in knowledge sharing sessions with Outsourced Training team and Netcampus team

CUSTOMERS

• Manager/Mentor
• Team Members
• Clients