Nedbank is looking for Call Centre Agents in Johannesburg . The purpose of the job is to provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Complied with processes
• Managed calls
• Managed internal and external relationships
• Managed Self
• Managed Transformation and Change

Requirements

• NQF Level – Matric / Grade 12 / National Senior Certificate (Essential)
• Certificate: Call Centre (Preferred)
• 6 months experience in a client facing environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Cluster specific operations
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture

How to apply

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