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Clicks Wellness Assistant – City Mall

Website Clicks Group – Vacancies / Careers

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Wellness Assistant – City Mall

Clicks – Klerksdorp, North West

Full-Time | Retail

Closing date 27 May 2022

PURPOSE

  • To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

REQUIREMENTS

  • Essential: Matric (50% English, 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
  • Desirable: Sports / fitness / nutrition qualification
  • At least 1-year related experience
  • Selling skills; customer related training
  • Desirable: Experience working with sports nutrition and vitamin related products

SKILLS & COMPETENCIES

  • Essential: Good communication and interaction skills
  • Customer and service orientation
  • Selling skills
  • Merchandising skills
  • Desirable:
  • Basic computer literacy
  • Relating and Networking
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations

RESPONSIBILITIES

  • To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
  • To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
  • To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
  • To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
  • To prevent wastage in own area by adhering to stock rotation principles.
  • To prevent stock losses by following all risk management policies and principles.
  • To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
  • To implement product merchandising by following the merchandising guidelines and procedures.
  • To adhere to all store standard operating procedures.
  • To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

ADDITIONAL INFORMATION

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