City Power

o All customers are correctly and timely billed. o Adjustments correctly calculated and meter readings correctly captured. o Investigate all unbilled accounts. o Ensure the correctness of the tariffs. o All miscellaneous charges are raised. o Change customer meters on the system. o All billing journals are correctly captured o Creation of IMs o Team Work o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account. o Adhering to business rules (RASI) and by laws o Finalisation of customers’ accounts. o Finalization of water meters o Timely resolution of customer queries as per NRS047: – Telephonic queries – Pega queries – Faxed queries – Walk – in – customer queries – Letter queries – E-mail queries o Seeing walk-in customers. o Team work o Submission of Reports: – Faulty meters – Change meters – Meter inspections – Wrong readings – Number of implausible and outsorts – Number of unbilled accounts – Account queries, reversals and estimated accounts both system and manual. – Number of check readings. – Number of memos, adjustments and accounts easy billed. • Investigation and finalization of refunds.