About City Power – Vacancies / Careers
o All customers are correctly and timely billed.
o Adjustments correctly calculated and meter readings correctly captured.
o Investigate all unbilled accounts.
o Ensure the correctness of the tariffs.
o All miscellaneous charges are raised.
o Change customer meters on the system.
o All billing journals are correctly captured
o Creation of IMs o Team Work
o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account.
o Adhering to business rules (RASI) and by laws
o Finalisation of customers’ accounts.
o Finalization of water meters
o Timely resolution of customer queries as per NRS047: –
– Pega queries
– Faxed queries
– Walk – in
– customer queries
– Letter queries
– E-mail queries
o Seeing walk-in customers.
o Team work
o Submission of Reports:
– Faulty meters
– Change meters
– Meter inspections
– Wrong readings
– Number of implausible and outsorts
– Number of unbilled accounts
– Account queries, reversals and estimated accounts both system and manual.
– Number of check readings.
– Number of memos, adjustments and accounts easy billed.
• Investigation and finalization of refunds.