City Power – Vacancies / Careers

o All customers are correctly and timely billed.

o Adjustments correctly calculated and meter readings correctly captured.

o Investigate all unbilled accounts.

o Ensure the correctness of the tariffs.

o All miscellaneous charges are raised.

o Change customer meters on the system.

o All billing journals are correctly captured

o Creation of IMs o Team Work

o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account.

o Adhering to business rules (RASI) and by laws

o Finalisation of customers’ accounts.

o Finalization of water meters

o Timely resolution of customer queries as per NRS047: –

Telephonic queries

– Pega queries

– Faxed queries

– Walk – in

– customer queries

– Letter queries

– E-mail queries

 

o Seeing walk-in customers.

o Team work

o Submission of Reports:

– Faulty meters

– Change meters

– Meter inspections

– Wrong readings

– Number of implausible and outsorts

– Number of unbilled accounts

– Account queries, reversals and estimated accounts both system and manual.

– Number of check readings.

– Number of memos, adjustments and accounts easy billed.

• Investigation and finalization of refunds.