Company : Amazon
Location : South Africa
Job Description
Amazon Virtual Technical Support Associate (TSA) Job Description – Work from Home
A Technical Support Associate (TSA) is a critical part of Amazon’s mission to deliver timely, accurate and professional customer service. Your mission will be to provide outstanding customer and technical support for Amazon customers in regards to Digital devices and platforms. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, want to help improve associates’ technical skills and can do this always with a friendly tone, this is the job for you!
We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts are overnight and the shift assigned to you may require that you work over weekends and public holidays. Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours per shift.
A Technical Support Associate raises the bar in four categories:
- Troubleshooting Excellence
- Soft Skills
- Critical Thinking
- Knowledge/experience with Amazon devices and digital products
Knowledge & Skills Required
Customer Service Skills:
- Demonstrate dedication and commitment to problem resolution
- Be firm
- Demonstrate a positive attitude
- Be able to resolve a conflict situation
- Have patience with customers and remain cool & calm
- Be able to explain complex concepts effectively
- Be able to take responsibility in any given situation
- Demonstrate data accuracy
- Demonstrate multi-tasking abilities
- Use situational judgement to determine actions
- Have a detail-oriented working style
Qualifications required
- Completed Grade 12 / NQF Level 4 qualification or higher
- At least 3 months of work experience (any environment)
- Internet requirements: dedicated 10MB Uncapped Fibre (LTE lines are not eligible)
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- South African Citizen/Permanent Resident
How to Apply
Apply Online for the Amazon: Customer Support agent position
Other requirements:
- Internet requirements: Dedicated 10MB Uncapped Fiber (LTE lines are not eligible for this role)
- Equipment /hardware : Amazon will provide all required computer equipment with a headset that remains property of Amazon
- Ability to work overtime as required by business – as much as 10 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Maintain regular and reliable attendance, including the daily schedule as assigned