Customer Service Advisors
Job Location: Western Cape – Other
CUSTOMER SERVICE ADVISORS EMERGENCY SERVICES
Permanent Position Century City
Chase Response is part of The Collinson Group which is a privately owned organisation employing 800 staff of over 50 nationalities in 24 locations in 19 countries. It has a rich history in product and marketing innovation particularly in the travel and insurance sectors. It also boasts a proven track record and expertise in delivering global loyalty solutions and full customer management services.
We are looking for 50 customer service advisors to join our brand new emergency assistance team
Requirements:
- Matric
- Min credit risk profile, clear criminal ?record
- Experience in insurance, roadside or emergency response advantageous
- Experience in working with international clientele
- Clear verbal/written communication skills ?Personal commitment to customer service
- Ability to work under pressure
- Neutral accent
- Strong interpersonal skills and experience demonstrating successful customer and client relationships
- Strong Computer literacy and PC skills (Word, Outlook and Excel knowledge essential)
- Dealing with clients telephonically – above average telephonic communication skills
- Effective listening skills
- Demonstrate ability to reason and show empathy
- Ability to work in a 24/7 rotational shifts (transport provided)
- Available to start 1st November 2014