Job description

Aim of the position:
Responsible for maintaining quality management procedures and systems. To ensure that error rate is kept to a minimum, the correct advice is offered to clients and ensures clients are satisfied. The intern will also be responsible for delivering daily, weekly and monthly campaign performance reports to clients.

Place in the organisation:
Reporting to the director of international operations
Works closely with team leaders

Tasks:
• Daily checks of all campaigns before they go live
• Daily checks of email communication that correct solutions are offered to clients
• Provide technical advice to the team to encourage and promote quality
• Assist and/or advise the team with booking campaigns from beginners to advance
• Oversee all running projects and ensure quality delivery
• Investigate point of origin for escalations and provide sustainable solutions
• Weekly registration checks per person for accuracy and completeness
• Ensure monthly error rate is kept within acceptable limits
• Daily screenshot delivery of running campaigns to check correct delivery on site as part of quality assurance
• Completing daily, weekly and monthly campaign reports and delivery of these reports directly to clients
• Provide reports and insights to director on (but not limited to):
– Quality levels of staff and systems
– Weekly response times per person, client and department
– Weekly output per person in relation to total output
– Weekly billable hours per client vs non billable hours
– Average time spent per ticket
– Any new and Adhoc reports
• Assist with training of new hires and daily checks of test and live campaigns
• Assist with monthly invoice checks
• Any other duties and tasks as required by the director

Requirements

Knowledge and skills:
• Excellent written and verbal communication skills in English
• Interest in online marketing
• Strong computer and analytic skills
• Must be solution oriented and focused on results
• Quality and service conscious

Personal Skills/Attributes

DQ&A DNA:
• Customer and service-orientated: is orientated towards the satisfaction of customers and actively seeks for ways of keeping up this satisfaction and if possible of increasing it.
• Attention to detail: is systematically organised and completes detailed tasks. Is checking accuracy and completeness of information.
• Problem solving: thinks in terms of possibilities. Is able to solve issues and problems in a timely and effective manner.
• Initiative: is proactive in own actions and looks for opportunities.
• Motivated: is willing to improve the individual performance and stimulating others to act accordingly.
• Independence: carries out tasks without help from others; trying to take command of problem situations of one’s own volition or acting on own conviction.
• Planning and organising: applies structure to time, space and priority in dealing with problems.
• Communicational skills: adapts easily and is able to act with tact and patience on questions/needs of others.
• Cooperation: makes an active contribution to a joint result (organisational target) or to resolving problems or conflicts.
• Attention to detail: is systematically organised and completes detailed tasks. Is checking accuracy and completeness of information.
• Commercial skills: actively seeks for commercial opportunities and knows how to persuade clients of the benefits or products/services.

How To Apply

Contact details
Yolande Bezuidenhout
DQ&A Media Group
021 469 8540
y.bezuidenhout@dqna.com