Small Enterprise Development Agency

SEDA: IT / ICT Internship Programme 2024

Company : SEDA
Location : Cape Town, South Africa
Closing date: 19 March 2024

Position Title: Intern ICT Service Desk

The purpose of the Internship Programme is to provide appropriate and relevant work experience which is in line with the intern’s qualification.


  • Define incident and service request classification schemes
  • Record, classify and prioritise requests and incidents
  • Verify, approve and fulfil service requests
  • Investigate, diagnose and allocate incidents
  • Resolve and recover from incidents
  • Close service requests and incidents
  • Track status and produce reports


Matric and a three year Diploma / Degree in:

  • IT / Information Technology
  • Computer Science
  • Information Systems.

Skills and Competencies:

  • Communication
  • Business Acumen
  • Planning & Organising
  • Administrative Diligence
  • Policy Adherence
  • Basic Computer Skills
  • Office Management

How to Apply

Position Name: Intern: ICT Service Desk

To apply, please send your CV to: [email protected]. Please state the position you are applying for in the subject line.

To apply for this job email your details to recruitmentwc@seda.org.za.