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RAF ICT Service Desk Learnerships 2022

Job Description

Company : Road Accident Fund
Location : Centurion, Pretoria, South Africa
Closing date: 23 November 2021

ICT Service Desk Learnership Programme 2022

The Organization is providing learners who have completed grade 12 with an opportunity to gain work experience and a SAQA qualification. Applications are invited for a Learnership from unemployed graduates between the age of 18 and 35. The learnership program will run for a period of eighteen (18) months.

Reference Number: 12112021SDL

Work based exposure may include the following

  • Logging, tracking, escalating, communicating and closing of Incidents and Service requests.
  • Prioritize calls for speedy response on urgent matters.
  • Provide administrative services relevant to ICT Service Desk including receipt and processing of access request forms.
  • Escalate unresolved problems to 2nd line support.
  • Make follow-ups with Users and customer engineers to ensure that the User problem is attended timeously.
  • Monitor incidents/requests according to priority.
  • Ensure that information captured from 2nd line is relevant to calls logged.
  • Maintain a Knowledge Library of incidents resolved
  • Generate regular reports on incidents reported and documented solutions developed.
  • Report on external services provided by External Service Providers ensuring they adhere to SLA agreed.

NB: The learners will be required to complete 30% learning and 70% workplace learning components before they can be awarded their formal qualification.

Requirements:

  • Certified Matric / Grade 12 certificate
  • Certified copy of your ID
  • Your CV and motivational letter


Competencies:

  • Written and verbal communication skills
  • Interpersonal skills
  • Detail orientation
  • Desire and potential to learn
  • Self-motivated
  • Basic computer skills
  • Prioritize tasks as needed

How to Apply

Please note:

  • Indicate the name and the reference number for the Learnership you are applying for on the subject line.
  • Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages,
  • Applications with no motivational letter, certified copy of ID, certified copy of result statement or certified Gr12 qualification certificate will not be considered.
  • Individuals who are found to have participated in a learnership programme before will be disqualified.

Attach the following documents in your application:

  • Certified Matric / Grade 12 certificate
  • Certified copy of your ID
  • Certified copy of Academic transcript (if applicable)
  • Your CV and motivational letter

Reference Number: 12112021SDL

Applications can be forwarded to the following mail address: [email protected]