Job Description
Company : Road Accident Fund
Location : Centurion, Pretoria, South Africa
Closing date: 23 November 2021
ICT Service Desk Learnership Programme 2022
The Organization is providing learners who have completed grade 12 with an opportunity to gain work experience and a SAQA qualification. Applications are invited for a Learnership from unemployed graduates between the age of 18 and 35. The learnership program will run for a period of eighteen (18) months.
Reference Number: 12112021SDL
Work based exposure may include the following
- Logging, tracking, escalating, communicating and closing of Incidents and Service requests.
- Prioritize calls for speedy response on urgent matters.
- Provide administrative services relevant to ICT Service Desk including receipt and processing of access request forms.
- Escalate unresolved problems to 2nd line support.
- Make follow-ups with Users and customer engineers to ensure that the User problem is attended timeously.
- Monitor incidents/requests according to priority.
- Ensure that information captured from 2nd line is relevant to calls logged.
- Maintain a Knowledge Library of incidents resolved
- Generate regular reports on incidents reported and documented solutions developed.
- Report on external services provided by External Service Providers ensuring they adhere to SLA agreed.
NB: The learners will be required to complete 30% learning and 70% workplace learning components before they can be awarded their formal qualification.
Requirements:
- Certified Matric / Grade 12 certificate
- Certified copy of your ID
- Your CV and motivational letter
Competencies:
- Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills
- Prioritize tasks as needed
How to Apply
Please note:
- Indicate the name and the reference number for the Learnership you are applying for on the subject line.
- Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages,
- Applications with no motivational letter, certified copy of ID, certified copy of result statement or certified Gr12 qualification certificate will not be considered.
- Individuals who are found to have participated in a learnership programme before will be disqualified.
Attach the following documents in your application:
- Certified Matric / Grade 12 certificate
- Certified copy of your ID
- Certified copy of Academic transcript (if applicable)
- Your CV and motivational letter
Reference Number: 12112021SDL
Applications can be forwarded to the following mail address: [email protected]
To apply for this job email your details to Patiencem.Recruitment@raf.co.za.