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mbv_it

MBV IT: Junior NOC Agent

Company : MBV IT
Location : Johannesburg, South Africa
Closing date: 31 January 2024

Responsibilities:

Network Monitoring:

  • Monitor network systems and infrastructure using network management tools to identify and address issues promptly.
  • Respond to alerts and alarms generated by network monitoring tools, ensuring timely and effective resolution.

Incident Management:

  • Acknowledge, document, and categorize incidents reported by users or detected through monitoring systems.
  • Work on incident resolution, escalating more complex issues to senior NOC staff when necessary.

Troubleshooting:

  • Perform initial troubleshooting of network-related issues, including connectivity problems and hardware failures.
  • Collaborate with other IT teams and vendors to resolve issues efficiently.

Documentation:

  • Maintain accurate and up-to-date documentation of incidents, resolutions, and standard operating procedures.
  • Contribute to the knowledge base with troubleshooting guides and solutions for common issues.

Communication:

  • Communicate with end-users, internal stakeholders, and external vendors regarding incident status and resolution updates.
  • Provide clear and concise information to senior NOC staff for escalation purposes.

Shift Handover:

  • Conduct thorough shift handovers, ensuring that incoming staff are briefed on ongoing issues, recent incidents, and any relevant information.
  • Document and communicate unresolved issues to ensure continuity of support.

Performance Monitoring:

  • Monitor and report on network performance metrics, identifying trends and areas for improvement.
  • Collaborate with senior NOC staff to implement performance enhancements.

Security Monitoring:

  • Assist in monitoring and responding to security incidents, including potential security breaches and vulnerabilities.
  • Collaborate with the security team to implement and enforce security policies.

Network Maintenance:

  • Perform routine maintenance tasks, such as software updates, configuration changes, and system backups.
  • Coordinate with senior NOC staff for scheduled maintenance activities.

Training and Development:

  • Participate in training sessions to enhance technical skills and knowledge.
  • Stay informed about industry best practices and emerging technologies.

Customer Service:

  • Provide excellent customer service to end-users by addressing inquiries, resolving issues, and ensuring a positive user experience.
  • Escalate complex or unresolved issues to senior NOC staff as needed.

Requirements:

  • IT Degree
  • IT Diploma
  • CCNA would be advantageous

How to Apply

Send an email with your CV and Qualifications to: [email protected] with subject line:Junior NOC Agent or apply on the MBV IT website(www.mbvit.co.za)

To apply for this job email your details to hr@mbvit.co.za.