Company : Mimecast
Location: Johannesburg, South Africa
Closing date: Not Specified
As a Mimecast Managed Services Engineer Graduate, you will be working with our customers in a post-sales environment, delivering an excellent level of managed services to customers, focused on key areas of the Mimecast product suite. You will work with customers of varying sizes and you can expect to be working with customers from across the globe.
Responsibilities:
- Autonomously analyse events and identify security threats and scams using Mimecast and 3rd party tools.
- Maintain and present to customers, regularly scheduled reports.
- Building up and maintaining valuable and long-lasting customer relationships.
- Handle projects and meetings as appropriate.
- Act as a primary contact for the customer, with support questions for products in the scope of Mimecast managed services.
- Monitor Customers DMARC/AT environment and provide details back to the customer.
- Escalation and tracking of issues raised within Mimecast and tracking of feature requests raised with Mimecast Product Development.
- Engage with cross functional teams to meet customer needs.
- Assist customers with the successful implementation and adoption of Mimecast products including but not restricted to DMARC Analyser and Awareness Training.
Required Education:
- Qualification in Information Technology (Degree or Diploma)
- Advantageous: Cybersecurity experience is a plus but not a requirement