Company : Avis
Location : Johannesburg, South Africa
Date listed: 19 July 2022
Responsibilities:
- Ensure each reservation has an allocated vehicle taking note of customer requests
- Ensure adequate resources to cover deliveries and collections for the day
- Ensure all counter products are made ready for rent and provision is made for additional requests
- Follow the rental process work instructions for the checkout process
- Follow the rental process work instructions for the check in process
- Follow the 6 step sales wheel on every check out to enhance the customer’s experience and use of Avis Budget products and services
- Modify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purposes
- Batch all documentation according to work instruction on a daily basis
- Ensure QCEs are completed accurately
- Follow the lost property work instruction
- Correctly complete damage reports and follow the accident, damage and report work instruction
- Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
- Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
- File all documents
- Follow the Breakdown and Accidents work instruction
- Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
- Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
- To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.
- Workplace is kept in a neat and hygienic condition
- All assets are secured according to procedure
- (Range: cash, keys, premises, documents, lost property)
- Be aware of evacuation/fire plan
- All concerns to be raised with Supervisor/Manager
Requirements:
- Grade 12 / Matric
- Code 08 unendorsed driver’s license
Please note:
- Incumbent will be responsible for his / her own transport to and from work
- Must be well presented
- Must have the ability to sell
- Previous operations / wizard knowledge would be an advantage
Skills Essential:
- Source and analyze information
- Excellent communication / listening skills
- Ability to drive Customer Satisfaction at every interface.
- Staff to achieve results
- Ability to work in a team
- Computer literate: Word / Excel / Outlook
- General understanding of the motor vehicles
- Previous operations / wizard knowledge would be an advantage
- Cash Reconciliations / Claims