KFC Customer Service Brand Ambassador 2022

 Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

• • Ensuring that the environment is friendly, warm & inviting

• • Proactive and solutions-oriented to surpass the customer’s service expectations

• • Ensuring that engagement with the customer is authentic, friendly, high energy and engaging

• • Executing duties with accuracy, speed and friendliness, including Kiosk interface

• • Executing KFC health, safety and hygiene standards

• • Serving KFC products that meet the standards

Matric

Prefered training in Hospitality industry

Minimum 1 year customer facing experience

Passion for customer service

Competencies

• • Ability to communicate in a clear, concise and friendly manner

• • Strong interpersonal skills

• • Confidence in a customer facing role

• • Passion for customer service

• • Display excellent listening and verbal skills

• • Display excellent guest management skills

• • Technically savvy to many various layers : kiosk, deliver, click and collect

• • Maintain a high and positive energy

• • Professionalism

• • Ability to multitask

• • Team Orientated

• • High attention to detail

• • Ability to stand/walk and stay focused and alert for extended periods of time

• • Remain tactful when facing a confrontational situation