Table of Contents
Contact Centre Agent: Credit Validations
TFG – Parow, Cape Town, Western Cape
Full-Time | Call Centre
Closing date ayichazwanga
PURPOSE
- An exciting and challenging position exists within Financial Services TFG for a service driven individual to conduct compliance checks; and validate procedural adherence to the New Accounts applications process and confirmation of proof of income.
REQUIREMENTS
- Matric
- At least a minim 6 months Contact Centre experience within New Accounts Department
SKILLS & COMPETENCIES
- Relevant Legislation knowledge (NCA, POPI, CPA, DCA etc)
- High attention to detail
- Good communication skills
- Highly quality focused
- Ability to work in a stressful environment
- Able to work flexible hours
- Able to perform well in a back office admin target driven environment
RESPONSIBILITIES
- Conduct thorough validation checks on Proof of Income Documents
- Bank Statements
- Payslips
- Salary Verification Forms
- Financial Statements
- Assessing documents authenticity
- Verifying affordability calculation
- Ensuring adherence to internal compliance and National Credit Regulator (NCR) requirements
- Completing all necessary processes as per Standard Operating Procedures
- Achieving productivity targets
ADDITIONAL INFORMATION
- Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.