Company : 1-Grid
Location : Cape Town, South Africa
Date listed: 28 May 2022
1-Grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices.
Duties and Responsibilities:
- Providing technical support to customers via live chat, tickets or by telephone
- Register, transfer and update domains
- Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS’, firewalls and databases
Requirements:
- Grade / Matric certification
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Proficiency in English and good phone etiquette
Skills and Competencies:
- Customer focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline & target driven
How to Apply
Apply Online for the 1-Grid: Customer Support Agent Opportunity