Table of Contents
Customer Service Clerk
Absa Group – Libode, Eastern Cape
Full-Time | Banking
Closing date 30th May 2022
PURPOSE
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
REQUIREMENTS
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
RESPONSIBILITIES
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
ADDITIONAL INFORMATION
- Absa Bank Limited is an equal opportunity, affirmative action employer.
- In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised