Mothers2mothers: IT Internships 2021 / 2022

Company : Mothers2mothers
Location : Cape Town, South Africa
Closing date: 27 October 2021

mothers2mothers: IT Internship Programme 2021 / 2022

Role Purpose: Support the electronic technologies which are used directly by mothers2mothers employees at HO and across all countries.

Responsibilities:

Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
Troubleshoots systems and network problems.
Diagnoses and solves hardware/software faults in the user environment
Set up electronic equipment for employee use
Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
Identifies software\hardware problems and trends proactively referring to the necessary vendor when appropriate
Set up electronic equipment for employee use
Facilitates IT systems training as needed
Reads technical manuals of all new electronic equipment
Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
Answers users queries regarding computer software and hardware
Assesses basic computer skills of m2m staff and provides on the job training where required
Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
Creates user accounts
Maintains user accounts\groups databases

Requirements

Competencies:

Ability to prioritize and manage a number of urgent tasks simultaneously to ensure timely completion/escalation;
Excellent presentation and training skills;
Ability to approach and solve problems in a logical, structured and proactive manner;
Honest, reliable and dedicated work ethic with excellent time management skills;
Ability to perform under pressure;
Excellent interpersonal skills with an ability to interact successfully within a dynamic, multicultural environment;
Ability to adapt to advancing technologies on an ongoing basis.

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