Table of Contents
ROLE PROFILE
Role title Operations Manager
Location Netcare 911 Eskom Medupi (Lephalale) Limpopo
Reporting structure Regional Operations Manager
Closing date 13 January 2015
ROLE SUMMARY
To offer extended commitment ensuring operational standards and efficiencies are met and maintained and
playing an active role in developing strategies consistent with the company’s focus to attract and maintain
clients, increase market share and build long term relationships within the industry
KEY WORK OUTPUT AND ACCOUNTABILITIES
- Self-Management and Development
- Ongoing customer Satisfaction according to set standards
- Manage the operational staff in all their duties on a continuous basis to achieve and maintain optimum
measurable as set
- Managing performance
- Ensure continuous control and adherence to budget guidelines on a daily basis
- Ensure projects are completed within scope ,time and budget
- Quality assurance to maintain work standards , integrity of data reporting
- Assist the Regional Operations Manager with the growth of the division based on projected new business
and identified activity trends
- Clinical Management in line with the HPCSA protocols and applicable scope of practice
- Compliance to Health and Safety Regulations
SKILLS PROFILE
EDUCATION
- Current registration with the Professional Board of Emergency and Care Personnel as an Intermediate Life
Support Practitioner OR Paramedic (CCA /N.Dip / B Tech)
- An education or qualification in Business management & Fire and Rescue would be beneficial
- Current registration in ACLS, PALS and ATLS would be beneficial
- Advanced Driver Training and Emergency Vehicle Driving Experience preferable
WORK EXPERIENCE
- HR experience in managing multiple direct reports
- Relevant Management and budgetary experience in a similar or corporate environment
KNOWLEDGE
- Communication skills (Written and Verbal)
- Interpersonal Relationship skills
- Analytical skills
- Technical skills
MANAGERIAL SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team
to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Printed copies of this document are uncontrolled and must be destroyed after use
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external
Delivery customers.
- Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own
Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
- Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
- Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
- Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
- Passion – The creative, passionate and innovative drive to do things better
than before. To develop and implement successful healthcare solutions
for all.
- Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
Printed copies of this document are uncontrolled and must be destroyed after use
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below five behaviours which you will be
accountable to uphold:
- I always greet everyone to show my respect.
- I always wear my name badge to show my identity.
- I am always well groomed to show my dignity.
- I always seek consent to show my compassion.
- I always say thank you to show my appreciation.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]