Location : Pretoria
If you have recently finished matric and looking to obtain valuable workplace experience, then this opportunity is for you. Metropolitan has positions for 14 Client Services Agents in Pretoria.
The Incumbent will be responsible for:
Answering calls from members and service providers to confirm benefits and assist with queries
First call resolution for resolving member and service provider queries
Ensuring the Scheme and in particular MH is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers
Ensuring quality service, production, first call resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance.
Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme
Understanding and effectively using the call centre telephony system and workflow management system
The applicant should meet these requirements:
Matric/Grade 12 qualification with maths or accounting
1- 2 years experience in a call centre or client service environment
Medical aid administrative experience is essential
Advanced MS Office
Ability to work under pressure
Ability to learn and apply new skills
Team Orientated and attention to detail
Flair for decision-making and problem solving
Initiating action (taking prompt action to accomplish objectives)
Excellent communication skills
Shortlisted candidates will be subjected to the following statutory checks: ITC, Criminal, References,
How to apply
Closing Date: 22 April 2014
Should you not be contacted within 2 weeks, please consider your application unsuccessful.