WesBank: Client Service Agents

Website WesBank

Asset Finance, Business Asset Finance, Fleet Management, Insurance, Vehicle Finance

Company : WesBank
Location: Johannesburg, South Africa
Closing date: 25 April 2022

Role purpose: To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations.

Responsibilities

  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Contribute to teamwork and inclusivity within own team
  • Identify and utilise opportunities to assess and improve own performance
  • Uses technical know-how to identify, solve and escalate problems
  • Handles the after-sales process for multiple channels and brands to ensure client retention
  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Provides exceptional customer service when interacting with internal and external customers
  • Delivers customer service through adherence to quality service standards

Requirements:

  • Minimum Qualification – Grade Twelve / National Certificate
  • Preferred Qualification – Grade Twelve / National Certificate
  • Experience: Six to twelve months as a Junior Agent with demonstrable call center experience, system skills and sound product knowledge

How to Apply

Apply Online for the WesBank: Client Service Agent Position

To apply for this job please visit www.firstrandjobs.mobi.

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