Company : WesBank
Location: Johannesburg, South Africa
Closing date: 25 April 2022
Role purpose: To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations.
Responsibilities
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Uses technical know-how to identify, solve and escalate problems
- Handles the after-sales process for multiple channels and brands to ensure client retention
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provides exceptional customer service when interacting with internal and external customers
- Delivers customer service through adherence to quality service standards
Requirements:
- Minimum Qualification – Grade Twelve / National Certificate
- Preferred Qualification – Grade Twelve / National Certificate
- Experience: Six to twelve months as a Junior Agent with demonstrable call center experience, system skills and sound product knowledge