Job Description
Company : Clicks Group
Location : Cape Town, South Africa
Closing date: 09 November 2021
Clicks: Contact Centre Learnership Programme 2021 / 2022
The Clicks Group is looking for people to complete a NQF Level 2 Contact Centre Learnership Programme. The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support.
The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.
Responsibilites:
- Conducting themselves as employees of the Clicks Group in line with Company values
- Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
- Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities
- Compile a Portfolio of Evidence for submission to the SETA
- Complete logbooks for work based learning
- Achieve the required level in formative and summative assessments
- Demonstrate a commitment to work in the Contact Centre Environment
- Demonstrate skills in using the company’s systems
- Show an understanding of the operational processes
Requirements:
- Completed Matric / Grade 12
- Must have English as a Subject
- Mathematics / Mathematics Literacy (Preferred) as Subjects
- Computer literate in MS Office Suite
- Unemployed and can commit 14 months to the programme
- South African citizens between the ages of 18 and 35 years
Competencies:
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Learning and Researching
- Adhering to Principles and Values
- Delivering results and meeting customer expectations
- Ability to work under pressure while being client centric at all times
- Good communication skill
- Ability to communicate proficiently in English
How to Apply
Apply Online for the Clicks: Contact Centre Learnership Programme 2021 / 2022