1-Grid: Customer Support Agents

Website 1-Grid

Company : 1-Grid
Location : Cape Town, South Africa
Date listed: 28 May 2022

1-Grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices.

Duties and Responsibilities:

  • Providing technical support to customers via live chat, tickets or by telephone
  • Register, transfer and update domains
  • Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
  • Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
  • A basic understanding of CMS’, firewalls and databases

Requirements:

  • Grade / Matric certification
  • Experience in customer support
  • Previous experience in web hosting or server administration (advantageous)
  • Proficiency in English and good phone etiquette

Skills and Competencies:

  • Customer focused and brand awareness
  • Good communication skills
  • Self-motivated and self-disciplined
  • Ability to work independently and within a team
  • Time management skills
  • Attention to detail
  • Deadline & target driven

How to Apply

Apply Online for the 1-Grid: Customer Support Agent Opportunity

To apply for this job please visit 1-grid.breezy.hr.

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